Refund policy

Birch & Brim Refund Policy
We take pride in the craftsmanship of every hat, board, and custom product we make. If your item arrives damaged or not as expected, we’ll do our best to make it right. Please review the detailed policy below for eligibility, timelines, and instructions on returns or replacements.

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Returns & Exchanges

We want you to love your order.
If something isn’t right, we’re happy to help.

• Returns accepted within 14 days of delivery

• Items must be unused and in original condition

• Custom or engraved products are final sale

• Buyer is responsible for return shipping unless the item arrives damaged or incorrect

To start a return, please contact us at
📧 birchandbrim@gmail.com